We don't have a Masters here in Bendigo so I have limited experience of shopping there.
On Wednesday we were in Melbourne and popped in to a Masters store to check out some paint prices, I was astounded by the number of staff (lots) and customers (few).
Walked past the tools and there were 5 male staff members just standing around talking, came to the paint department and there were 4 female staff members, 1 serving 1 customer.
Wherever you looked in the store the story was repeated, lots of staff very few (if any) customers). Even at the checkouts, there were 4 checkouts open with a staff member at each, no customer to be seen.
I found the same situation in the Masters in Lismore NSW when I visited it a few months ago and the one in Mt Gambier SA when I visited there last year.
I went in to Bunnings next door to the Masters Lismore store and it was a very different, lots of customers, far fewer staff.
Seems to me that part of the reason of the nearly $900m cumulative loss this venture has incurred so far is due to very poor staff number management.
Have others found this in the Masters store they visit?
On Wednesday we were in Melbourne and popped in to a Masters store to check out some paint prices, I was astounded by the number of staff (lots) and customers (few).
Walked past the tools and there were 5 male staff members just standing around talking, came to the paint department and there were 4 female staff members, 1 serving 1 customer.
Wherever you looked in the store the story was repeated, lots of staff very few (if any) customers). Even at the checkouts, there were 4 checkouts open with a staff member at each, no customer to be seen.
I found the same situation in the Masters in Lismore NSW when I visited it a few months ago and the one in Mt Gambier SA when I visited there last year.
I went in to Bunnings next door to the Masters Lismore store and it was a very different, lots of customers, far fewer staff.
Seems to me that part of the reason of the nearly $900m cumulative loss this venture has incurred so far is due to very poor staff number management.
Have others found this in the Masters store they visit?
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