Ill just stick to the facts.
There is a thread I started earlier on the unsurpassed AWESOMENESS of Kregs service. In short, I had a bent router plate. I wrote Sunday night, by Monday morning 9.10am...yes AU time, another was posted. I RECEIVED it Thursday... from the US.
AWESOME.
Now, let me show you UN-AWESOME :
Friday 27 June 10.55am, contacted Carbatec (with their OWN ONLINE FORM!!!) to see if I ordered 3 items whether they would ship that day (Veritas Frame clamp, Veritas plug cutter and countersink set, I specified the items)..... waiting, waiting, waiting, waiting.... bugger it, ordered it from the US Sunday*.
Friday 4 July 12.55am... a FULL WEEK... 7 DAYS LATER ...Carbatec writes: "the quickest way to get an order processed and dispatched is to phone it through with the product codes cheers"
That was it. One line.
WWWHHHHHAAAAAAAAAAAATTTTTTTTT!!!!!!!!!!!!!!??????????
I must be stupid. Here is a website with stock. I want to buy. I use the website THEY provide and use the contact mechanisms THEY stipulate and this is the brushoff I get?
Is this company for real? Is this all some sort of elaborate joke? Is this the way Mr Carbatec CEO wants his business protrayed?
Well. It goes right to the soul of the whole "Australia Tax" problem. Pure arrogance. If it isn't arrogance, its incompetence, but it can't be, for this MUST be a deliberately designed system. A manager has approved this process. The CEO must be aware of it. It is designed to frustrate me into buying overseas! That must be it! I'm yet to see how this benefits a local business by ignoring customers, but since this is the design - it MUST be true.
It worked! I was ignored enough to take my order OS, received fantastic service and I saved a ton of money.
My lesson is learned.
* I suspect the items will be here this arvo.
There is a thread I started earlier on the unsurpassed AWESOMENESS of Kregs service. In short, I had a bent router plate. I wrote Sunday night, by Monday morning 9.10am...yes AU time, another was posted. I RECEIVED it Thursday... from the US.
AWESOME.
Now, let me show you UN-AWESOME :
Friday 27 June 10.55am, contacted Carbatec (with their OWN ONLINE FORM!!!) to see if I ordered 3 items whether they would ship that day (Veritas Frame clamp, Veritas plug cutter and countersink set, I specified the items)..... waiting, waiting, waiting, waiting.... bugger it, ordered it from the US Sunday*.
Friday 4 July 12.55am... a FULL WEEK... 7 DAYS LATER ...Carbatec writes: "the quickest way to get an order processed and dispatched is to phone it through with the product codes cheers"
That was it. One line.
WWWHHHHHAAAAAAAAAAAATTTTTTTTT!!!!!!!!!!!!!!??????????
I must be stupid. Here is a website with stock. I want to buy. I use the website THEY provide and use the contact mechanisms THEY stipulate and this is the brushoff I get?
Is this company for real? Is this all some sort of elaborate joke? Is this the way Mr Carbatec CEO wants his business protrayed?
Well. It goes right to the soul of the whole "Australia Tax" problem. Pure arrogance. If it isn't arrogance, its incompetence, but it can't be, for this MUST be a deliberately designed system. A manager has approved this process. The CEO must be aware of it. It is designed to frustrate me into buying overseas! That must be it! I'm yet to see how this benefits a local business by ignoring customers, but since this is the design - it MUST be true.
It worked! I was ignored enough to take my order OS, received fantastic service and I saved a ton of money.
My lesson is learned.
* I suspect the items will be here this arvo.
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