So I chose to buy the dowelling jig from them because they were the only store that had a metric model:
http://ift.tt/1sM3Hp1
Turns out it's the same imperial model as everywhere else. Not a major deal, but kinda misleading.
Then my order arrives without calipers. I email them about the missing item. No response, but eventually I figure out from reading the invoice carefully that it's on backorder. No note about how long I'll have to wait.
Order was placed 23 June.
Order arrives sans calipers 30 June.
Calipers arrive about 3 weeks later mid-July.
… and then another set of calipers arrives 23 September?
I get on the email and ask for the RMA and send them back 29 Sep.
Today is 14 November nearly 7 weeks later and I'm still waiting for my refund to be processed, and I've followed up with them three times.
I'm sure their in-store experience is much better, but as an online customer I won't be ordering from them again. :no:
http://ift.tt/1sM3Hp1
Turns out it's the same imperial model as everywhere else. Not a major deal, but kinda misleading.
Then my order arrives without calipers. I email them about the missing item. No response, but eventually I figure out from reading the invoice carefully that it's on backorder. No note about how long I'll have to wait.
Order was placed 23 June.
Order arrives sans calipers 30 June.
Calipers arrive about 3 weeks later mid-July.
… and then another set of calipers arrives 23 September?
I get on the email and ask for the RMA and send them back 29 Sep.
Today is 14 November nearly 7 weeks later and I'm still waiting for my refund to be processed, and I've followed up with them three times.
I'm sure their in-store experience is much better, but as an online customer I won't be ordering from them again. :no:
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